1. About us
Vajarov EOOD (Въжаров ЕООД, “Vajarov”, “we”) installs, services and maintains air conditioning and ventilation systems, refrigeration equipment, coffee machines and vending machines.
- Address: 12 Kazbek St., office 1, Sofia, Bulgaria
- Email: office@vajarovbg.com
- Phone: 02 955 6402
2. Scope
These terms apply to the use of vajarov.com and to service requests made through the site, by phone or by email. If we have a separate written contract with you (for example, a maintenance contract), that contract prevails where the two differ.
3. Requests and how a contract is formed
A request sent through the site is not an order and does not bind you. It asks us to contact you.
A contract is formed when we confirm a visit time or you accept our quote, orally, by email or in writing.
The technician first diagnoses the problem and tells you the repair price before starting work. We only do work beyond the agreed scope with your approval.
4. Prices and payment
Prices are set in an individual quote or in our current price list. They are in euro and include VAT unless stated otherwise.
If the visit or diagnostics are charged separately, we will tell you the price in advance.
Payment is in cash or by bank transfer against an invoice, unless agreed otherwise.
5. Carrying out the services
- For homes we work Monday to Friday, 09:00–18:00.
- 24/7 emergency service is available to business clients and retail sites.
- You provide access to the site and equipment (including the outdoor unit) and safe working conditions.
- Delivery times for spare parts depend on the manufacturer or importer. We will tell you if there is a wait.
6. Warranty
We give a 6-month warranty on labour and materials used, from the date of the service.
The warranty does not cover damage caused by improper use, interference by third parties, power surges, natural disasters or lack of regular maintenance.
New equipment we supply carries the manufacturer’s warranty.
Our commercial warranty does not affect consumers’ statutory rights where goods or services do not conform to the contract.
7. Consumer right of withdrawal
If you are a consumer and the contract was concluded away from our office (for example, during a visit to your address) or at a distance, you may withdraw within 14 days without giving a reason, except in the cases set out in the law.
- If you expressly ask us to start work before the period ends and the service is fully performed, the right of withdrawal no longer applies.
- If you withdraw after we have started work at your request, you pay for the work done up to that point.
- The right of withdrawal does not apply when you specifically called us for urgent repair or maintenance, except for additional services beyond those you requested.
To withdraw, send us a clear statement at office@vajarovbg.com.
8. Liability
We are liable for damage caused while carrying out the service, in accordance with Bulgarian law. We are not liable for damage caused by improper use of the equipment after our work, or by events beyond our control (force majeure).
Information on the site is general and is not an offer. We aim to keep it accurate and up to date, but it may contain errors.
These limitations do not affect consumer rights that cannot be excluded or limited by law.
9. Intellectual property
The texts, logo and design of the site belong to Vajarov EOOD. Photos are our own or used under licence. Please do not copy them without our written consent.
Names and logos of clients and manufacturers belong to their respective owners and are shown for information only.
10. Links to other sites
The site may link to other websites (for example, Google Maps). We are not responsible for their content or privacy practices.
11. Personal data
How we process personal data is described in our Privacy Policy.
12. Disputes and governing law
Bulgarian law applies. We will try to resolve any dispute by agreement; write to us at office@vajarovbg.com.
Consumers may also contact the Bulgarian Commission for Consumer Protection (kzp.bg), including its alternative dispute resolution bodies.
If we cannot agree, the dispute will be decided by the competent Bulgarian court.
13. Changes to these terms
We may change these terms. The current version is always on this page. Contracts already concluded remain subject to the version in force when they were concluded.